Terms & Conditions

Privacy Policy

  • When you contact us via email we retain your email address. We do not retain your credit card details.
  • We will never share your email details with a third party (unless required by law to do so in some extreme event).
  • We may occasionally send you our newsletter to inform you about our work and ministry. If you receive our newsletter you will have the opportunity to opt out of our mailing list by following a link on the page.

The use of cookies on this site

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can also set your browsers to accept or reject all, or certain, cookies. Rejecting all cookies will prevent you from taking full advantage of this website - including making an online purchase.

This site uses the following cookies:


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Strictly Necessary PHPSESSID
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First Party cookies (used on this website only).
Both cookies are anonymous and do not store any personal or sensitive information.
  • PHPSESSID - Used to improve the integral performance of the website and reduce internet spam.
  • cookieintro - Shows the information banner regarding cookes on the homepage once only, rather than every time you visit the website.
Apache Third party cookies (used by Paypal).
"When you access our website or content or use our application or the PayPal Services, we or companies we work with, may place small data files called cookies or pixel tags on your computer or other device. We use these technologies to recognize you as a PayPal customer, customize the PayPal Services, content and advertising, measure promotional effectiveness, collect information about your computer or other access device to mitigate risk, help prevent fraud and promote trust and safety." For full and up to date information please view Paypal's Privacy Policy
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First Party cookies (used on this website only).
Used to collate data for Google Analytics. This is used to provide anonymous data to measure internet traffic and improve performance of this website. For further information please view Cookies & Google Analytics in documentation for Google's Analytics tracking code. You can also read Google's Privacy Policy for Google Analytics. To opt out of our use of Google Analytics you may wish to consider using the Google Analytics Opt-out Browser Add-on.
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Third party cookies (used by Google Maps).
The data is anonymous and enables traffic analysis to Google Maps. Because these are external third party cookies, the data held in them can be seen and managed by the third party and not by us. For further information please view Google's privacy policy and its terms of service
Tracking / Advertising

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Third party cookies (used by Facebook).
The data is used by Facebook: "Technologies like cookies, pixels, and local storage are used to deliver, secure, and understand products, services, and ads, on and off Facebook. ... Your browser or device may allow you to block these technologies, but you may not be able to use some features on Facebook if you block them." For full up to date information please view Facebook's Cookies, Pixels, and Similar Technologies

Further information about cookies, how to control and delete them via your browser:
www.aboutcookies.org and www.allaboutcookies.org


Contact Details

  • Our contact details are:

    Norma Murrain
    Silverfish Jewellery
    48 Vyse Street
    Jewellery Quarter
    Birmingham B18 6HF


Returns Policy

  • Your jewellery has been lovingly crafted at our workshops in Birmingham U.K and we trust that you are delighted with it. Should any item fail to please it may be returned to us within a month of purchase for exchange or refund.
  • All returns for exchange or refund should be in original packaging and condition.
  • Please send returns to our contact address or to the store where it was purchased and include your contact details and valid receipt. Refunds will be issued on request.


Delivery Times

  • Normal delivery time is 14 days and we now deliver most internet orders within 7 days however please allow up to 21 days for special orders, commissions and large orders.
  • Please bear in mind that your jewellery is lovingly hand crafted by us, at our Birmingham workshops and sometimes there can be a delay if we are busy or due to circumstances beyond our control. Please contact us on our customer service line if you require your item sooner than 14 days.


Copyright

We aim to bring you our own unique designs and copyrights to our designs and trading names are reserved and enforced. Beware of imitations.


Photography

Sometimes jewellery can appear larger or smaller than actual size, please enquire for specific measurements.


Applicable Laws

Silverfish Jewellery is based in Birmingham U.K and U.K trading laws apply.


Basis of Faith

We adhere to the evangelical alliance basis of faith and conduct.




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